Returns & Exchanges Policy
At Digital Gaming Heaven, we want you to love your gear. If your purchase isn’t a perfect fit, we’re here to make it right.
- 30-Day Returns: You have 30 calendar days from the date of delivery to return an item. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
- Easy Refunds: Once we receive and inspect your item, we’ll notify you of the approval status. Approved refunds are processed immediately to your original payment method; arrival times vary by bank.
- Shipping: Return shipping costs are the responsibility of the customer and are non-refundable.
- Exclusions: Please note that personalized orders and clearance items are final sale and cannot be returned.
- Questions? Reach out to us at sales@digitalgamingheaven.co.uk—our team is happy to help.